Frequently Asked Questions

What are the features and benefits of a
Access Non-Members Members

View Training Calendar

Register Online for Training and Events


Discounts to Live Events


Take Required Trainings


Earn Continuing Education Credits Online 


Earn annual training hours from watching Training Videos


View Virtual Transcript


Print Certificates



Non-Members Members

View Posts on Community Calendar and Bulletin Board

Add Posts to Community Calendar and Bulletin Board 


View Posts on Job Bank


Add Posts to Job Bank

View Resources: Evidence-based Research, Useful Documents & Links

The provides free or low-cost training and other benefits to its members, including:
  • Easy online registration for conferences, training series and other events
  • Provides continuing education credits (CECs)
  • Trainings to maintain professional license
  • MDCH-required trainings
  • Track your continuing education credits through your Virtual Training Transcript
The is your go-to resource for professional growth and education, required training's, research and information. It is a one-stop resource where you can:
  • View recorded trainings and speakers
  • Access evidence-based research
  • Find helpful links and community mental health-related resources
  • Earn continuing education credits 24 hours a day, seven (7) days a week at your convenience, at your pace, at home or at work.
The organization I work for is not listed in the Primary Employer box on Step 2 of 5.

If you are registering for a new membership or updating your profile because you have changed jobs and do not see the organization you work listed in the Primary Job list on Step 2 of 5, scroll to the bottom of the list and select "other" from the list and manually fill the require information in.

I am retired /unemployed, can I still registered for a membership so I can maintain my professional license or for further employment?

Yes, you can still register for a membership. On step 2 of 5 for the Primary Job, scroll to the bottom and select "Other". Fill the Organization Name with either Retired or Unemployed and your home address.

For Job Category select "Other" from the drop down box and fill in either Retired or Unemployed.

I created a new account because I could not access my old account and the training's I completed are not on my transcripts.

If you create a new account, the training's you have completed for do not carry over from your old account. does not carry over account information if you create multiple accounts under the same first and last name.

If you are unable to log into your account, contact the Customer Support Line to recover your account information. Do not create multiple accounts.

What online courses or training videos do I have to complete? does not know what online course or training videos you are required to complete. This is decided by your employer.

I am a member of and the event training I attend is not on my Virtual Training Transcript.

If you are a member of and did not register online for a training event, but registered by fax, phone or email, it will not be added to your Virtual Training Transcript. You must register online for that training event to be added.

If you did register online for a training event, but attended the event and changed locations on the day of the event, you will be considered as a "walk-in" at that different location and the training event will not be added to your Virtual Training Transcript.


If you register for a multiple training events in the past, and then decided to become a member of later, those completed training events do not get added to your Virtual Training Transcript.

When do Online Courses and Training Videos reset so I can take them again?

All online courses and training videos reset the first day of the new year. This will give you the option to retake the online courses and watch training videos for that current year.



If you started to take the online course Recipient Rights on December 31, 2011, with a 50% competition and did not complete the course on that day, on January 1, 2012, all course reset and you have to retake Recipient Rights from the beginning.


If the current year is 2012, and you have completed the online course training for HIPAA Basics in 2012 you will have the option to print your certificate from that course.


If the current year is 2013 and you completed the online course training for HIPPA Basics in 2012 you will not be able to print the certificate from the course. The course has reset for the current year and you will have to print your certificate from your Virtual Training Transcript.

Does send all my completed training's to my employer?

DWC does not send any information about your completed training's to your employer. It is your responsibility to print, fax, or email your certificates or virtual training transcript to your employer to meet the continuing education credit criteria you are require to complete. Some employers use's Training Action Prompt (T.A.P.) System to monitor their employees’ activates on our website.

Can I receive a refund for a live Event?

Cancellation Refund Policy: Substitutions are permitted at any time. Cancellations must be received in writing no later than 10 business days prior to the training to in order to obtain a full refund. If cancellation is received less than 10 days prior to the training, no refund will be issued.

I am unable to find Universal Precautions on the website. does not offer an online course devoted to Universal Precautions training. does offer the Infection Control and Standard Precautions training discussing the methods for reducing the spread of pathogens and communicable diseases. Infection Control and Standard Precautions can be found under Training, Online course, and list on the Required Course tab.

Does provide programs with CME credit for physicians?

Yes, some of our live presentations do. The monthly Children's Mental Health Grand Rounds series carries CMEs, as does the quarterly System Transformation Learning Series (the topics in that series are generally related to Co-Occurring Disorders and other Adult Mental Health topics).