Help


 
Welcome to the VCE Online Help Desk
Monday - Friday, 8:00 am - 4:30 pm | Email: dwchelp@dwmha.com
DWMHA Toll-Free Message Center: (313) 451-3792

Please take a minute to review the list of most frequently asked questions, "how-to" and “troubleshooting” issues we receive to see if your question has already been answered.

DWCTraining.com Help Desk Services
  • Questions about DWCTraining.com or its website
  • Technical support for the DWCTraining.com website
  • Questions about upcoming events
  • Recovering your DWCTraining.com Profile
  • Reset your password
  • Merging DWCTraining.com Profile (users with multiple accounts)
  • Obtain a certificate
DWCTraining.com Website User's Guide & Resource Manual

This handy user guide will walk users through the most commonly performed tasks on the DWCTraining.com website. Download this document for step-by-step instructions on how to register for our website, take your required online trainings, recover a lost password, and much more. This document is best viewed if printed double-sided. Click here to download the most recent website user's guide.

Software requirements for the DWCTraining.com website

The DWCTraining.com website requires two (2) basic programs to be installed on your computer:

  Adobe Reader: Required to view or print your certificates in PDF format.

  Adobe Flash Player: Required to play training / courses on the VCE website.

 

Both of these programs are free to download:

Note: Administrative rights may be required to install the software.

Supporting Software
Microsoft Windows
  Windows XP Windows 7 Windows 8 Windows 10
Internet Explorer 7

 

 

   
Internet Explorer 8

 

 

 
Internet Explorer 9

 

 
Internet Explorer 10  

 

Internet Explorer 11  

Mozilla Firefox (latest version)

Google Chrome (latest version)

Adobe Flash Player (latest version)

Adobe Reader (latest version)

Apple Macintosh
  Version 10.4:
Tiger
Version 10.5:
Leopard
Version 10.6:
Snow Leopard
Version 10.7:
Lion
Version 10.8:
Mountain Lion
Safari

Mozilla Firefox (latest version)

Google Chrome (latest version)

Adobe Flash Player (latest version)

´╗┐´╗┐Adobe Reader (latest version)

Note: If you are using Google Chrome or Internet Explorer 10/11, both internet browsers support HTML5 for the JW Player and do not require Adobe Flash Player to be installed to watch DWCTraining.com videos.
JW Player (Website Media Player)

JW Player is an HTML5/Flash embedded media player for websites. It supports a wide array of platforms (including mobile support) and media formats. The JW Player leverages both HTML5 and Adobe Flash, which allows it to support a wider range of browsers/devices and audio/video formats than is possible with HTML5 or Flash alone.

All DWCTraining.com Online Courses and Training videos are played through the JW Player.

System Requirements
  • Microsoft® Windows XP (32/64 bit) or later, MAC Version 10.4: Tiger or later
  • Internet Explorer 7.0 or later, Mozilla Firefox, Google Chrome, Safari 5.0 or later
  • 1.0GHz or faster x86 or x64-compatible processor
  • 512MB of RAM; 128MB of graphics memory