Help


 
Welcome to the DWC (DWCTraining.com) Online Help Desk
Monday - Friday, 8:30 am - 4:30 pm | Email: dwchelp@dwihn.org
DWC Toll-Free Message Center: (313) 451-3792

Please take a minute to review the list of most frequently asked questions, "how-to" and “troubleshooting” issues we receive to see if your question has already been answered.

DWC Help Desk Services
  • Questions about DWC or its website
  • Technical support for the DWC website
  • Questions about upcoming events
  • Recovering your DWC Profile
  • Reset your password
  • Merging DWC Profile (users with multiple accounts)
  • Obtain a certificate
DWC Website User's Guide & Resource Manual

This handy user guide will walk users through the most commonly performed tasks on the DWC website. Download this document for step-by-step instructions on how to register for our website, take your required online trainings, recover a lost password, and much more. This document is best viewed if printed double-sided. Click to download the most recent website user's guide A link to a pdf file is present. .

Software requirements for the DWC website

The DWC website requires two (2) basic programs to be installed on your computer:

  Adobe Reader: Required to view or print your certificates in PDF format.

  Adobe Flash Player: Required to play training / courses on the website.

 

Both of these programs are free to download:

Note: Administrative rights may be required to install the software.

Supporting Software
Microsoft Windows
Browsers Windows 7 Windows 8 Windows 10
Internet Explorer 11

Mozilla Firefox (latest version)

Google Chrome (latest version)

Microsoft Edge (latest version)    
Adobe Flash Player (latest version)

Adobe Reader (latest version)

 
Apple Macintosh
Browsers Version 10.6:
Snow Leopard
Version 10.7:
Lion
Version 10.8:
Mountain Lion
Safari

Mozilla Firefox (latest version)

Google Chrome (latest version)

Adobe Flash Player (latest version)

´╗┐´╗┐Adobe Reader (latest version)

Note: If you are using Google Chrome (latest) or Microsoft Edge (latest), both internet browsers support HTML5 for the JW Player and do not require Adobe Flash Player to be installed to watch DWC videos.
JW Player (Website Media Player)

JW Player is an HTML5/Flash embedded media player for websites. It supports a wide array of platforms (including mobile support) and media formats. The JW Player leverages both HTML5 and Adobe Flash, which allows it to support a wider range of browsers/devices and audio/video formats than is possible with HTML5 or Flash alone.

All DWC Online Courses and Training videos are played through the JW Player.

System Requirements
  • Microsoft® Windows 8 (32 bit / 64 bit) or later, MAC Version 10.6: Snow Leopard or later
  • Microsoft Edge (latest), Mozilla Firefox (latest), Google Chrome (latest), Safari (latest)
  • 2.0GHz or faster x86 or x64-compatible processor
  • 1024MB of RAM; 256MB of graphics memory