Help


Welcome to the VCE Online Help Desk
Monday - Friday, 8:00 am - 4:30 pm | Email: dwchelp@dwmha.com
VCE Toll-Free Message Center: (313) 451-3792

Please take a minute to review the list of most frequently asked questions, "how-to" and “troubleshooting” issues we receive to see if your question has already been answered.


VCE Help Desk Services

  • Questions about VCE or its website
  • Technical support for the VCE website
  • Questions about upcoming events
  • Recovering your VCE Profile
  • Reset your password
  • Merging VCE Profile (users with multiple accounts)
  • Obtain a certificate

VCE Website User's Guide & Resource Manual

This handy user guide will walk users through the most commonly performed tasks on the VCE website. Download this document for step-by-step instructions on how to register for our website, take your required online trainings, recover a lost password, and much more. This document is best viewed if printed double-sided. Click here to download the most recent website user's guide.


Software requirements for the VCE website

The VCE website requires two (2) basic programs to be installed on your computer:

  Adobe Reader: Required to view or print your certificates in PDF format.

  Adobe Flash Player: Required to play training / courses on the VCE website.

 

Both of these programs are free to download:

Note: Administrative rights may be required to install the software.


Supporting Software

 

Windows XP

Windows 7

Windows 8

Windows 10

Internet Explorer 7

 

 

   

Internet Explorer 8

 

 

 

Internet Explorer 9

 

 

Internet Explorer 10

 

 

Internet Explorer 11

 

Mozilla Firefox (latest version)

Google Chrome (latest version)

Adobe Flash Player (latest version)

Adobe Reader (latest version)

 

 

Version 10.4:
Tiger

Version 10.5:
Leopard

Version 10.6:
Snow Leopard

Version 10.7:
Lion

Version 10.8:
Mountain Lion

Safari

Mozilla Firefox (latest version)

Google Chrome (latest version)

Adobe Flash Player (latest version)

´╗┐´╗┐Adobe Reader (latest version)

Note: If you are using Google Chrome or Internet Explorer 10/11, both internet browsers support HTML5 for the JW Player and do not require Adobe Flash Player to be installed to watch VCE videos.


JW Player (Website Media Player)

JW Player is an HTML5/Flash embedded media player for websites. It supports a wide array of platforms (including mobile support) and media formats. The JW Player leverages both HTML5 and Adobe Flash, which allows it to support a wider range of browsers/devices and audio/video formats than is possible with HTML5 or Flash alone.

All VCE Online Courses and Training videos are played through the JW Player.


System Requirements

  • Microsoft® Windows XP (32/64 bit) or later, MAC Version 10.4: Tiger or later
  • Internet Explorer 7.0 or later, Mozilla Firefox, Google Chrome, Safari 5.0 or later
  • 1.0GHz or faster x86 or x64-compatible processor
  • 512MB of RAM; 128MB of graphics memory

 



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© 2007-2017. All Rights Reserved. Site by WIT Inc.
This page was last updated on 09/30/2016.

Language Translation Info

The new Google Translate button allows you to select the language in which you would prefer to view the VCE web page. It will translate most of the text you see, but not everything. It is unable to translate power point slides embedded in a presentation or quiz questions.

Translations of audio material in courses or training videos are only available where designated by this icon.

Please let us know if you find this new feature helpful and any suggestions you have for improving this service.

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